Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. Here’s the rundown on everything you need to know about shopping at Baziffy. If your question isn’t here, just drop us a line at contact@baziffy.com.

The Stuff You’re Buying (Products & Orders)

1. What kind of stuff do you sell?

We sell awesome, pre-printed graphic apparel, including high-quality T-shirts, hoodies, and sweatshirts. Our designs are unique, fun, and ready to ship.

2. Can I cancel my order?

Maybe! You can request to cancel your order if it has not yet entered the processing stage (typically within a few hours of purchase). Email us at contact@baziffy.com as soon as possible, and we’ll see what we can do.

Getting Your Gear (Shipping & Tracking)

3. How long until I get my order?

Our total estimated delivery time is 8 to 18 business days. This breaks down into:

  • Processing Time: 1–3 business days for us to pick and pack your in-stock items.

  • Shipping Transit Time: 7–15 business days for USPS to get the package to your door.

4. How much is shipping?

It’s simple:

  • Orders under $199 have a flat shipping fee of $7.99.

  • Orders $199 or more ship for FREE.

5. How do I track my order?

Easy. As soon as your order ships, we’ll email you a USPS tracking number.

6. Where do you ship?

We currently ship to the United States only. (Sorry, no P.O. Boxes or military addresses).

If It’s Not a Perfect Match (Returns & Refunds)

7. What’s your return policy? The short version?

You have 30 days from the delivery date to return any item, as long as it’s in new, unworn, and unwashed condition with all original tags attached. For the full details, check out our Refund and Returns Policy.

8. Who pays for return shipping?

If you’re returning because of a change of mind or a sizing issue, you are responsible for the return shipping cost. If we made a mistake (sent a damaged or wrong item), we will cover 100% of the cost.

9. Are there any restocking fees?

Nope. We do not charge any restocking fees for eligible returns.

The Money & Security Stuff (Payments & Privacy)

10. What payment methods do you accept?

We accept PayPal and all major credit/debit cards (Visa, Mastercard, etc.) through Stripe.

11. Is my payment info safe here? Absolutely.

Our site is protected by SSL encryption, and our payment partners (Stripe and PayPal) are PCI DSS compliant, the highest standard in the industry. We never store your full card details.

12. What about sales tax?

If required by your state’s law, sales tax will be automatically calculated and shown at checkout. No surprises.

Getting in Touch

13. How do I contact a real person?

Company Name: HS FASHION VIETNAM LTD

Tax Number: 2802847926

US Address: 201 Spear St, Suite 1100, San Francisco, CA 94105, United States

Vietnam Office: Lot 11 17, Dong Vinh Industrial Park, Dong Vinh Commune, Thanh Hoa City, Thanh Hoa, Viet Nam

Email: contact@baziffy.com

Phone: +1 (415) 656-0689

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance