REFUND AND RETURNS POLICY

At AIERLAN CLOTHING LLC, we are committed to providing high-quality products and ensuring complete customer satisfaction. If you are not entirely happy with your purchase, we are here to assist you through a straightforward and transparent Refund and Returns Policy. Please review the details below to understand the process clearly.

Eligibility for Returns and Exchanges

We accept returns and exchanges for items within 30 days from the date you receive your order. In order to be eligible for a return or exchange, the following conditions must be met:

  • The product must be in unused, unworn, and unwashed condition.

  • The product should be returned with the original tags and packaging (if applicable).

  • A valid proof of purchase (order number, receipt, or email confirmation) is required to initiate any return or exchange.

How to Return or Exchange an Item

If you would like to return or exchange your item, please follow the steps below:

  1. Contact Us: Email our customer support team at contact@baziffy.com. Please include your order number, the item(s) you wish to return or exchange, and the reason for your request. If the item is defective or damaged, please provide clear photos of the issue.

  2. Return Instructions: Once we receive your email, we will provide you with detailed return instructions and our return address:

    Return Address: AIERLAN CLOTHING LLC 3700 Tennyson St, Denver, Co, 80212, USA

  3. Shipping the Return: After you receive return instructions, please send the item back using a trackable shipping method. We recommend using insured shipping for returns, as we are not responsible for lost or undelivered returns.

Conditions for Return

The following conditions must be met for a successful return:

  • The item must be unworn, unused, and unwashed, with no signs of damage, dirt, or odor.

  • Items must be returned with original packaging and tags (if applicable).

  • Custom-made products (personalized or customized items) can only be returned if they are defective or incorrectly fulfilled.

Return Shipping Costs

  • Return shipping is the responsibility of the customer, unless the product is defective, damaged, or incorrect upon receipt.

  • Exchanges for items that are incorrectly sized or damaged will be shipped back to you at no additional charge within the U.S. However, international returns and exchanges may require you to cover the cost of return shipping.

Non-Returnable Items

The following products cannot be returned due to health and safety concerns, or their customized nature:

  • Gift Cards: Due to the nature of gift cards, they are non-returnable and non-refundable.

  • Final Sale Products: Products marked as “final sale” or items with clear “no return” terms are non-returnable.

  • Customized or Personalized Products: Products that are designed or printed based on your specifications (e.g., custom t-shirts, hoodies, etc.) are only eligible for return if they are defective or do not match the description or design provided.

Damaged or Defective Products

We sincerely apologize if you receive a product that is damaged, defective, or incorrectly fulfilled. In such cases, please contact us immediately via email at contact@baziffy.com. Kindly provide us with:

  • A clear photo of the damaged or defective product.

  • A description of the issue.

  • Your order number.

We will offer you a full refund or send a replacement item at no additional cost to you. Claims for damaged or defective items must be made within 7 days of receiving your order.

Exchange Policy

  • Exchanges are only available for items that are defective, damaged, or incorrectly fulfilled. We do not accept exchanges based on personal preferences such as size or color changes.

  • If you would like to exchange an item for a different size, color, or design (within the constraints of our exchange policy), please follow the return process and we will assist you in finding the best possible solution. If an item is out of stock, we will provide a store credit or a full refund.

Reason for Return

When contacting us for a return, please provide a brief explanation of the reason for the return. This information helps us improve our products and services. Some common reasons for return include:

  • Incorrect item received

  • Product is damaged or defective

  • Sizing issues (within the limits of our exchange policy)

  • Change of mind (eligible only for undamaged, unused products)

Cancellation Policy

If you wish to cancel your order, please contact us immediately via email at contact@baziffy.com. If your order has not yet been processed or shipped, we will cancel it and refund the amount. If the order has already been shipped, we will not be able to cancel it, but you can initiate a return once the item is received.

Restocking Fee

There is no restocking fee for returns or exchanges at this time. We do not charge customers for returning or exchanging products under our policy, unless the return is due to a change of mind or non-defective product.

Refund Process

Once we receive your returned item and it has been inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 3-5 business days. However, please note that the time to reflect the refund in your account may vary depending on your payment provider (Stripe or PayPal).

  • Refunds will be issued to the original payment method used for the purchase.

  • Shipping fees are non-refundable, unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with your return, please do not hesitate to contact us:

Company Name: AIERLAN CLOTHING LLC

Company Number: 20161746275

Address: 3700 Tennyson St, Denver, Co, 80212, USA

Email: contact@baziffy.com

Phone: + 1 (203) 524-0616

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Coordinated Universal Time, UTC)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

We value your business and are dedicated to ensuring your complete satisfaction. If there is anything we can do to enhance your shopping experience at Baziffy, please don’t hesitate to reach out to us.

Thank you for choosing Baziffy!