REFUND AND RETURNS POLICY

At Baziffy, operated by Ramslam LLC, we are dedicated to providing you with high-quality, custom apparel and an outstanding customer experience. Your satisfaction is paramount to us. Please carefully review our comprehensive Refund and Returns Policy outlined below.

Eligibility for Returns and Exchanges

We gladly accept returns or exchanges within 30 days of your purchase date. To qualify for a return or exchange:

  • Items must be in their original condition, unused, unworn, and unwashed.

  • Items must include all original packaging, tags, and any accompanying materials.

How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer service at contact@baziffy.com. Clearly specify your order number, reason for return, and whether you prefer a refund or exchange.

Return Address: Ramslam LLC 505 North Figueroa Street Apt 514, Los Angeles, CA 90012, USA

Conditions for Return

  • Returns must arrive at our warehouse in original condition.

  • We reserve the right to deny returns that do not meet our policy criteria.

  • Customers must securely package the returned items to prevent damage during transit.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective. We recommend using traceable shipping methods such as USPS, UPS, or FedEx, as we cannot guarantee receipt without proper tracking.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized products (unless defective).

  • Items clearly marked as non-returnable at the time of purchase.

  • Items damaged through normal wear and tear or improper care.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 72 hours of receiving your order by contacting contact@baziffy.com. Include clear photos documenting the defect or damage. We will provide a prompt replacement, exchange, or full refund.

Exchange Policy

Exchanges are subject to product availability. Should your requested item be unavailable, we will notify you promptly and issue a refund to your original payment method.

Refunds

Refunds will be processed within 5 days after we receive and inspect your returned item. Refunds will be issued to the original payment method via Stripe or PayPal.

Cancellation Policy

Orders can be canceled within 24 hours of placing the order. Contact us immediately at contact@baziffy.com to request cancellation. After this period, orders may already be in production or shipped and can no longer be canceled.

Contact & Dispute Resolution

We value your satisfaction and strive for transparent and efficient resolution of any concerns. If you have issues or questions about our policy or your specific return, please contact us directly:

Company Name: Ramslam LLC

Company Number: B20250141411

Address: 505 North Figueroa Street Apt 514, Los Angeles, CA 90012, USA

Email: contact@baziffy.com

Phone: +1 (949) 372-9284

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

We promise prompt responses and will work diligently to resolve any issues amicably.

Thank you for choosing Baziffy, where customer satisfaction and transparency are our priority.