SHIPPING POLICY
At AIERLAN CLOTHING LLC (operating under the brand name Baziffy), we aim to provide our customers with a smooth and reliable shipping experience. This comprehensive Shipping Policy is designed to ensure that you are fully informed about the shipping process, including estimated delivery times, shipping costs, and how we handle any shipping-related issues. We are committed to providing clear, transparent information so that you can have full confidence in your purchase.
Order Processing Time
Orders are processed within 2-4 business days from Monday to Friday, 8:00 AM to 5:00 PM (Coordinated Universal Time, UTC). Please be aware that order processing time does not include weekends or public holidays, and processing times may be longer during peak seasons or due to additional order verification requirements.
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Order Cut-off Time: Orders placed before 5:00 PM (Coordinated Universal Time, UTC) on weekdays will be processed on the same day. Orders placed after the cut-off time will be processed the following business day. Please note that orders placed after 5:00 PM (UTC) will not be processed until the next business day.
Shipping Time & Delivery Estimates
Once your order has been processed and shipped, we provide estimated delivery times as follows:
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Estimated Delivery Time: Orders will typically be delivered within 7 to 15 business days. This is an estimate and delivery may vary depending on the destination and carrier conditions.
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Delays: Although we strive to meet these estimates, there may be delays due to external factors such as weather conditions, holidays, or unforeseen carrier disruptions. We will notify you of any significant delays that affect your order.
Important Note: Please understand that 7-15 days is an estimated time frame, and unforeseen circumstances, such as inclement weather or high-volume shipping periods, may lead to delays.
Shipping Rates
We offer free shipping and flat-rate shipping based on your order value:
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Free Shipping: Orders that total $199 or more are eligible for free shipping.
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Standard Shipping Fee: For orders under $199, a flat shipping fee of $7.99 will apply.
The shipping fee will be automatically calculated during checkout based on your order total and shipping address.
Shipping Methods
We collaborate with reliable carriers to ensure your order arrives safely and promptly. The carriers we use include:
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FedEx
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UPS
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USPS (United States Postal Service)
During checkout, you will be given the option to select the carrier and delivery speed that best suits your preferences, subject to availability based on your location.
Tracking Information
Once your order has shipped, we will provide you with a tracking number via email. This tracking number allows you to track the status of your shipment directly on the carrier’s website. You can monitor the progress of your order in real-time.
If you do not receive your tracking number or have trouble tracking your order, please reach out to us at contact@baziffy.com, and we will assist you immediately.
How Shipping Fees Are Calculated
Shipping fees are determined by:
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Order Total:
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Orders over $199 qualify for free shipping.
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Orders under $199 incur a flat-rate shipping fee of $7.99.
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Shipping Method: The shipping fee will vary depending on the carrier and delivery speed you select during checkout.
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Destination: Shipping costs are determined by the shipping address provided at checkout. Costs may vary depending on the location and distance.
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Additional Services: If you choose expedited shipping or any other premium services, the corresponding charges will be reflected during checkout.
Shipping Areas
Currently, we only ship within the United States. We do not offer international shipping at this time. Shipping to P.O. Box addresses is not available.
Shipping Restrictions
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Address Accuracy: It is essential to provide accurate shipping information when placing an order. If your shipping address is incorrect, we cannot guarantee delivery, and it may result in additional shipping costs to correct the address. Please double-check your shipping details before completing your purchase.
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P.O. Boxes: We do not ship to P.O. Box addresses. Please ensure that you provide a physical address to avoid any delays in delivery.
Delivery Problems
If you encounter any delivery issues, such as a delayed delivery, missing package, or incorrect delivery, please notify us immediately. We will work with the carrier to investigate and resolve the issue, ensuring that you receive your order as quickly as possible.
You can contact us directly at contact@baziffy.com for any concerns related to delivery problems.
Damaged or Lost Items
In the rare event that your order is damaged during shipping or lost in transit, we will provide assistance:
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Contact Us Immediately: Please reach out to our customer service team within 7 days of receiving the damaged or lost item. Provide us with a description of the issue and include clear photos of the damage, if applicable.
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Resolution Options:
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If the product is damaged, we will offer a replacement or a full refund depending on your preference.
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If the product is lost in transit, we will file a claim with the carrier and proceed with a replacement or refund.
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We will keep you informed throughout the process to ensure a smooth resolution.
Handling Charges
We do not apply additional handling charges beyond the standard shipping fees. All fees are clearly listed during checkout.
Issue Resolution Time
If any issues arise during the shipping process, such as delays, lost items, or damaged goods, we aim to resolve all problems within 5-7 business days. We understand that time is of the essence, and we will prioritize resolving any shipping-related concerns promptly.
Delayed or Out-of-Stock Items
While we strive to ensure that all items are in stock and available for immediate shipment, there may be instances where a product is temporarily out of stock or delayed. In these cases:
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We will contact you immediately to inform you of the delay and provide an estimated restock date.
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If you prefer not to wait for the out-of-stock item, we will offer you a full refund or assist you in selecting a suitable alternative product.
Returns & Exchanges
For information regarding returns and exchanges, please refer to our Refund and Returns Policy. If your item does not meet your expectations or you received a faulty product, we are happy to assist you with a return or exchange, provided the item meets the conditions outlined in our policy.
In general:
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Returns can be made within 30 days of receipt for a full refund or exchange.
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Items must be in new, unused, and undamaged condition with original packaging and tags.
Contact Information
If you have any questions or need assistance with your order, shipping, or any shipping-related issues, feel free to contact us:
Company Name: AIERLAN CLOTHING LLC
Company Number: 20161746275
Address: 3700 Tennyson St, Denver, Co, 80212, USA
Email: contact@baziffy.com
Phone: + 1 (203) 524-0616
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Coordinated Universal Time, UTC)
Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.
At Baziffy, we are committed to providing you with high-quality products and an outstanding shopping experience. If there is anything we can do to make your shopping experience smoother or more enjoyable, don’t hesitate to reach out. We appreciate your business and thank you for choosing us!
