FREQUENTLY ASKED QUESTIONS (FAQ)
At AIERLAN CLOTHING LLC (operating under the brand name Baziffy), we understand that shopping online can raise questions. Below, you’ll find answers to the most frequently asked questions about our products, shipping, payment methods, returns, and more. If you can’t find the information you need, please don’t hesitate to contact us. We’re here to help!
1. What payment methods do you accept?
We accept the following payment methods for your convenience:
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PayPal: Pay securely using your PayPal account, linked bank account, or credit/debit card.
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Stripe: Pay using major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Both PayPal and Stripe use advanced encryption to ensure the security of your payment information.
2. How do I know my payment is secure?
We take your security seriously. All transactions on our site are processed through PayPal and Stripe, both of which are PCI DSS compliant (Payment Card Industry Data Security Standard). Additionally, we use SSL encryption to protect your payment information during the transaction process.
Neither we nor our payment providers store your sensitive payment details, so you can shop with peace of mind.
3. When will my order be shipped?
Orders are processed and shipped within 2-4 business days from Monday to Friday, between 8:00 AM to 5:00 PM (Coordinated Universal Time, UTC). Orders placed after 5:00 PM (UTC) will be processed the following business day.
You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your order’s progress.
4. How long does shipping take?
Our estimated delivery time is 7 to 15 business days from the day your order ships. Please note that delivery times may vary depending on the shipping method chosen, your location, and factors such as weather conditions or holiday delays.
If there are any delays, we will notify you and keep you updated.
5. What are your shipping rates?
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Free Shipping: For orders over $199, shipping is free.
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Flat Rate Shipping: For orders under $199, a shipping fee of $7.99 applies.
These rates are automatically calculated during checkout based on your order total.
6. Do you ship internationally?
Currently, we only offer shipping within the United States. We do not ship to international addresses or P.O. boxes at this time.
7. How do I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can use this tracking number on the carrier’s website (FedEx, UPS, or USPS) to check the status of your shipment.
If you experience any issues with tracking, please contact us, and we’ll be happy to assist.
8. Can I change my shipping address after placing an order?
If you notice an error in your shipping address after placing the order, please contact us immediately. If the order hasn’t been processed yet, we can update the shipping details. Once the order has shipped, we cannot modify the shipping address.
Please double-check your address before completing your order to ensure accurate delivery.
9. What happens if my order is damaged or lost during shipping?
If your order arrives damaged, defective, or is lost in transit, please contact us within 7 days of receiving your item. We will offer a replacement or full refund based on your preference. Please provide photos of any damaged items to help us resolve the issue quickly.
10. Can I cancel or modify my order after placing it?
Once your order has been processed, it cannot be modified or canceled. However, you can return items within 30 days of receipt, as long as they are in new, unused, and undamaged condition.
Please refer to our Refund and Returns Policy for more details on the return process.
11. How do I return or exchange an item?
To initiate a return or exchange:
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Contact us at contact@baziffy.com with your order number and the reason for your return or exchange.
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We’ll provide you with instructions on how to return the item to us. Items must be returned in new, unused, and undamaged condition.
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Once we receive the returned item, we’ll process your exchange or refund.
For more information, please check our Refund and Returns Policy.
12. How long does it take to receive a refund?
Refunds are processed within 3-5 business days after we receive the returned item. Depending on your payment method (PayPal or Stripe), it may take an additional 5-10 business days for the refund to appear in your account.
13. Are taxes included in the price?
No, taxes are not included in the price of the products. Taxes will be calculated at checkout based on your shipping address, and you will be able to review the total price, including taxes, before confirming your order.
14. How do I contact customer service if I have a question?
If you have any questions, concerns, or need assistance with an order, please contact our customer service team at:
Company Name: AIERLAN CLOTHING LLC
Company Number: 20161746275
Address: 3700 Tennyson St, Denver, Co, 80212, USA
Email: contact@baziffy.com
Phone: + 1 (203) 524-0616
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Coordinated Universal Time, UTC)
Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.
Our team is available to assist you Monday through Friday, 8:00 AM to 5:00 PM (UTC).
15. What do I do if my payment is declined?
If your payment is declined, you will be notified immediately. Please verify that your card details are correct, ensure that there are no issues with your payment method, or contact your bank for assistance. You can also try using an alternative payment method.
If the issue persists, please reach out to us, and we’ll help you resolve it.
